Funkyfoot aims to ensure your satisfaction with every purchase. This policy outlines our procedures for returns, exchanges, and refunds.
You may request a return or exchange within 30 days of delivery if:
- The item is unused, unworn, and in its original packaging (including tags, dust bags, or boxes).
- The item is not marked as final sale (e.g., clearance items, personalized products).
Returns/exchanges are not accepted for:
- Items damaged due to improper care (e.g., scuffed soles, stained fabric).
- Perishable goods (e.g., socks sold in sealed packs).
- Custom or personalized orders.
1. Initiate a Request: Contact our customer support team at [email protected] within 30 days of delivery. Include your order number and reason for return.
2. Prepare the Item: Package the item securely in its original packaging. Include a copy of your order confirmation.
3. Ship the Item: Use the return label provided by our team (or arrange shipping at your cost if no label is provided). For domestic returns, standard shipping fees apply; international returns may incur additional costs.
4. Inspection and Refund: Upon receiving the item, we will inspect it within 5 business days. If approved, a refund will be issued to your original payment method within 10–15 business days.
To exchange an item:
1. Follow steps 1–3 of the return process.
2. Specify the desired replacement (size, color, or style) in your initial request.
3. Once your returned item is approved, we will ship the replacement at no additional cost (if the exchange is due to our error, e.g., incorrect size shipped). For customer-initiated exchanges, standard shipping fees apply.
- Full Refunds: Issued for eligible returns, excluding original shipping costs (unless the return is due to a Funkyfoot error, e.g., defective product).
- Partial Refunds: May be offered for items with minor damage (e.g., loose stitching) if you choose to keep the product.
Damaged or Defective Items
If your order arrives damaged or defective, contact us within 7 days of delivery. We will arrange a free return and either issue a full refund or ship a replacement immediately.
If you do not receive a refund within 15 business days of approval:
- Check your payment method’s transaction history (refunds may take additional time to post).
- Contact your bank or credit card issuer to confirm the refund status.
- If unresolved, reach out to [email protected] for assistance.
- Email: [email protected] (response time: 1–3 business days)
- Address: 6282 Main Street, New York, AZ 77001